Maybe someone can answer this question. If insurance is changed by your employer and you are in the middle of treatment can the new insurance company deny you treatment
I was in the middle of cardiac rehabilitation when Disney decided they did not want to use Aetna anymore. Unfortunately, I was given the wrong information from the hospital stating that my referral would still be good. Boy were they wrong. Any how at first the hospital asked me if my insurance company could back date it. I tried and they said it would have to go through review but I could not have treatment until it was decided. The hospital said not to worry about it since it was their fault. They said they would pay for that month's treatment. So they said just get a new referral and tell Cigna that you would pay for that month's treatment. Cigna will not retract the review and they said it could take months to do the review. But in the mean time they cannot process the referral so I must stop treatment. The hospital is very nervous about that because they cannot get my heart rate stable enough for me to exercise on my own. They don't want to be responsible if something happened to me exercising without proper supervision.
I guess this is another example of insurance companies making the decisions that doctors should be making.
Sorry for my venting but I don't know what to do!
Mary S.

I was in the middle of cardiac rehabilitation when Disney decided they did not want to use Aetna anymore. Unfortunately, I was given the wrong information from the hospital stating that my referral would still be good. Boy were they wrong. Any how at first the hospital asked me if my insurance company could back date it. I tried and they said it would have to go through review but I could not have treatment until it was decided. The hospital said not to worry about it since it was their fault. They said they would pay for that month's treatment. So they said just get a new referral and tell Cigna that you would pay for that month's treatment. Cigna will not retract the review and they said it could take months to do the review. But in the mean time they cannot process the referral so I must stop treatment. The hospital is very nervous about that because they cannot get my heart rate stable enough for me to exercise on my own. They don't want to be responsible if something happened to me exercising without proper supervision.
I guess this is another example of insurance companies making the decisions that doctors should be making.

Sorry for my venting but I don't know what to do!
Mary S.
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